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Tinkle Porting FAQs

General Porting Questions

1. What is number porting?
Number porting is the process of transferring your existing phone number from your current provider to our VoIP service.

2. Can I keep my existing number?
In most cases, yes. We support porting for geographic, non-geographic, and many international numbers, subject to carrier and regulatory rules.

3. How long does porting take? (Porting SLAs)

  • Geographic numbers: typically 10-15 business days based on a clean order

  • Non-geographic numbers: 10–15 business days

  • International numbers: varies widely (2–6 weeks depending on country)

4. Will there be downtime during the port?
Downtime is usually minimal or none. In some cases, there may be brief disruption during the final transfer window. However, we can provide temporary numbers for diverts if required.

5. Can I use my number while it’s being ported?
Yes. Your existing service remains active until the port completes.

 

Geographic Numbers (Local Numbers)

6. What are geographic numbers?
These are numbers tied to a specific location (e.g., area codes like 020 in London).

7. What information is required to port a geographic number?
Typically:

  • Account holder name

  • Registered address against the number(s)

  • Emergency Address

  • Current underlying carrier details (such as BT, Gamma, COLT, Magrathea etc)

  • Latest bill to hand

8. Can I port multiple geographic numbers at once?
Yes, bulk porting is supported, though timelines may vary depending on complexity.

Non-Geographic Numbers (e.g., 0800, 0330)

9. What are non-geographic numbers?
Numbers not tied to a specific location, such as toll-free (0800) or business-rate numbers (0330, 0845, etc.).

10. Are non-geographic numbers harder to port?
They can involve additional coordination between carriers, so timelines may be slightly longer.

11. Will call routing settings transfer automatically?
No. Routing (e.g., IVRs, forwarding) must be reconfigured in our system after porting.

International Numbers

12. Can I port international numbers?
Yes, for many countries. Availability depends on local regulations and carrier agreements.

13. Why do international ports take longer?
Each country has unique regulatory requirements, documentation standards, and carrier processes.

14. What documentation is required for international porting?
This varies by country but may include:

  • Proof of business registration

  • Local address presence

  • ID verification

  • Country specific Letter of Authorization (LOA)

15. Are all international numbers portable?
No. Some countries or carriers do not support porting or have restrictions.

Requirements & Documentation

16. What is a Letter of Authorization (LOA)?
A document that authorizes us to request the transfer of your number from your current provider.

17. What happens if my information doesn’t match my current provider’s records?
The port request may be rejected. Ensure all details match exactly (name, address, account number).

18. Do I need to cancel my current service?
No. Do not cancel your service until the port is completed—this can cause loss of your number.

Rejections & Issues

19. Why was my port request rejected?
Common reasons include:

  • Mismatched account details

  • Number not active

  • Incorrect LOA

  • Restrictions from current carrier

20. Can I resubmit a rejected port?
Yes. Once the issue is corrected, the request can be resubmitted.

After Porting

21. What happens once my number is ported?
Your number becomes active on our platform, and you can manage routing, users, and features via your dashboard.

22. Will my services and features transfer automatically?
No. Features like voicemail, IVR, and forwarding need to be reconfigured.

23. Can I port my number away later?
Yes. You retain ownership of your number and can port it to another provider if needed.

Costs & Billing

24. Is there a cost to port a number?
Porting fees may apply depending on number type and region.

25. Will I be charged by my current provider?
Possibly. Some providers charge exit or port-out fees; check with them directly.

Support

26. How can I check the status of my port?
You will receive email updates regularly throughout the process. You can also track progress in your porting portal or contact our porting team at porting@tinkle.co

27. Who do I contact if something goes wrong?
Our porting team will assist throughout the process and liaise with carriers if needed.