If you need to port your customers' numbers over to Tinkle, please refer to the following steps for guidance.
Step 1: Create the end customer tenant within Tinkle Manager
Please ensure the tenant is created within Tinkle Manager before submitted the porting form.
Step 2: Submit your Porting Request
Please submit your porting request using the form here: Tinkle Number Porting Form
Ensure all information on the form is accurate. If you are unsure on the accuracy of the number details, please request a POV (each POV will be charged at the rate specified on your rate card)
Please submit Geo numbers on a separate form to Non-Geo numbers.
Once you submit your porting form, you will then be sent an LOA (Letter of Authority) to sign.
Once the LOA is signed, the porting request will then be submitted to the carrier.
Step 3: Await acceptance/rejection of your request
Once your ticket is submitted, all updates will be communicated automatically.
How Are Our Porting Updates Communicated?
We have introduced a new API tool that automatically checks for updates on porting tickets every 60 minutes. If a new update is available, an email notification will be sent directly to the designated ticket contact. Additionally, any numbers scheduled for porting will now be automatically assigned to the correct tenant within Tinkle once the ticket reaches the “Accepted” stage.
These improvements ensure you receive real-time updates without the need to follow up manually, streamlining the process and saving you valuable time.
Key Information:
- Please ensure that all relevant tenants in Tinkle are created before submitting a porting request.
- The email address provided on the porting request form must belong to the correct contact responsible for receiving porting updates.
We are confident that this process will enhance your experience and improve efficiency.
Should you have any questions, please do not hesitate to contact the porting team on porting@tinkle.co