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Onboarding a New Customer to Tinkle for Teams

Follow the steps below to onboard a new customer to Tinkle for Teams.

Pre Requisites - You should already have a free license on the customer tenant before adding as this will be assigned to the SBC user. This can be a Business Basic, Standard,Premium or E3 or E5 licence. 

Go to the Live Platform and login with Microsoft, then select Topology and Customers.

From here select Add

Enter the customer company name and the Azure Tenant ID.

 

Now tick to select the new customer, and Add service, and select Teams: Direct routing

A new window will open, from here select Add new tenant

Populate the end customer information

 

  • Full Name

  • Short Name - This will be used as the domain for the tenant.

  • License Type

  • Microsoft TenantId

Click Next

The link can be sent direct to customer or your own mailbox. If you choose to send this to yours, ensure you forward this onto the end customer to complete the relevant steps.

The Token authentication process to be completed within the end customer 365 environment using the link received by email.

Once the customer has completed the steps, you then need to navigate to Live Platform > Topology > Customers > Select the customer > Add service > Teams: Direct routing

Choose Pending Invitations

Enter the user licence count

Click next to skip the override Admin domain and Provide CDR and QOE Integration with Microsoft Teams screen

Tick Configure M365 default routing and choose Here on the Click [ Here ] to Provision M365 Domain and DNS Automatically

The license plan will be auto discovered from the licenses you have spare on your tenant this needs to be one listed in the pre requisites

The domain and user will be created and licensed in the tenant automatically once completed choose Back to M365 Scripts.

Configure M365 default routing should be ticked and the sbc.tinkleforteams.com domain should be auto selected if not select this and press next

 Configure SBC should be checked and Sip Trunk should be selected. From the carrier list choose Colt and press next

If you have numbers ready to use these can be entered on the prefix screen otherwise choose next to skip for now. They should be entered in e164 format for example +443303800352 for a single number +44330380035 for a 10 number range or 4433038003 for a 100 number range

SBC Scenario 7 should be chosen for both scripts and then press submit

The SBC and Teams should then be configured and the customer onboarded. Once you have received -- CreateCustomer task completed -- you can choose close. The customer will begin an initial sync which takes around 15 mins once this has been configured numbers and users can be setup for the user.