Creating and configuring ring groups and call flows couldn't be simpler with Tinkle!
Log in to Tinkle Manager (as an Admin) and navigate to the "Call Routing" tab.
Select "Add new ring group"
A pop up window will appear where you can fill in the following information:
- Name: Enter the desired name for the ring group.
- Type:
- Ring All: Rings all members simultaneously.
- Ring All (loop): Rings all members simultaneously until one answers.
- Sequence: Rings users in a predefined sequence based on the list provided.
- Use music on hold: Indicate whether you would like music to play for callers while they are on hold.
- Ring time: Specify the duration of ring time in seconds. For the "sequence" ring type, this determines how long each user will be rung before moving to the next in line.
- Option on timeout: This setting allows you to define the destination for calls once the specified ring time has elapsed.
After entering your desired settings, please proceed by clicking the Save button.