Manage Numbers within Tinkle CX Manager

This guide walks through viewing, editing, and configuring phone numbers in Tinkle CX, including setting call destinations, recording rules, opening hours, closing dates, and bank holiday schedules.

This guide applies to telephony administrators and system managers configuring inbound routing, caller presentation settings, and operational schedules across a tenant.

Switch Number Views

Navigate to the Numbers tab in the left-hand navigation menu to view all phone numbers registered to your tenant.

Click Card view to display numbers as cards. 

Click List view to return to the list view. 

Edit Phone Number Configuration

You can modify a number's name, destination, default outbound presentation status, call recording behavior, and caller ID prefix.

Click the Edit pencil icon in the Actions column for the number you want to configure. 

 You can configure the below:

• The name associated with the number
• The designated destination for the number (such as user extension, call menu, queue, ring group, etc.)
• Whether you wish to set this number as the default presentation number for outbound calls
• The Caller ID prefix

You can also configure the Inbound call recording dropdown field to select a call recording mode per number. 

 Configure Opening Hours and Custom Schedules 

Set daily opening and closing hours as well as out-of-hours routing destinations.

 Click the dropdown arrow in the Actions column for the desired number. 

 Click Opening Hours. 

 Click the Advanced Mode toggle switch to manage detailed schedules. 

 Click + Add Block to add fifteen-minute operational time blocks (such as closing for lunch hours) 

 Click + Add Schedule to create separate holiday or temporary schedules with specific routing destinations. 

Manage Closing Dates in Advance

Plan for anticipated closures or early business finish times.

 Click the dropdown arrow in the Actions column for the number. 

 Click Closing Dates. 

 Click the Advanced Mode toggle switch. 

Select the date you wish to set advanced custom time ranges for.

Specify the desired start and end time. Click Add.

Repeat this for any dates you require.

Click Save All Settings.

Disabling a Number 

 If you don’t want a number to work internally, you can disable the number within the platform. This will prevent calls from routing internally between Tinkle CX tenants and instead force the call to route out of Tinkle. This can be useful, for example, if the number is being used for presentation purposes only. 

 Add a New Phone Number 

 Click + Add number in the top toolbar. 

 Click the search field to select an available phone number by area code or number. 

Input the number name.

Choose a destination for the number.

Select whether you want this number to be the default outbound presentation number.

Click Add Number.